Salon Policy
At Trinder Hair Studios our goal is to provide every client with a professional, timely, and enjoyable experience. To maintain the highest standards of service and fairness to both our clients and team, we kindly ask that you review and adhere to the following salon policies.
- Cancellations & No-Shows
We understand that life happens and schedules can change. However, late cancellations and no-shows significantly impact our business and other clients.
- 48-Hour Cancellation Policy
We kindly request a minimum of 48 hours’ notice for all appointment cancellations or rescheduling. This gives us the opportunity to offer your time slot to another client. - Late Cancellations
Cancellations made within less than 48 hours of the scheduled appointment may incur a 50% cancellation fee. - No-Shows
Clients who fail to show up for their appointment without notice will be charged 50% of the scheduled service cost. Repeat no-shows may be required to pre-pay for future appointments. - Running Late?
If you’re running late, please call us as soon as possible. We’ll do our best to accommodate you, but if you’re more than 15 minutes late, we may need to reschedule or shorten your service, and a fee may apply.
- Damaged Clothing
While we take every precaution to protect your clothing during services, accidents can occasionally happen.
- We recommend wearing older clothing or using the protective smocks provided during color or chemical services.
- The salon is not responsible for damage to clothing, including stains or discoloration from hair color, bleach, or other salon products.
- Please avoid wearing high-necked or valuable garments to your appointment.
- Post-Appointment Adjustments
Your satisfaction is very important to us. If you are not fully satisfied with the outcome of your service:
- Contact us within 7 days of your appointment so we can assess and offer a complimentary adjustment, if appropriate.
- Adjustments will be made by the original stylist unless otherwise agreed upon.
- This policy does not cover a change of mind or requests for a completely different look from the original consultation.
- Allergy Testing
1. Legal & Insurance Compliance
- The salon follows UK legislation and insurer requirements regarding skin testing prior to hair colour services.
- Manufacturers’ instructions on allergy testing must always be adhered to.
- No chemical colouring service will be carried out without the appropriate test being completed.
2. Patch Test Procedure
- A patch test must be carried out at least 48 hours before a client’s first colour service, or when required by product manufacturer instructions.
- The test involves applying a small amount of colour product (or testing solution) to clean, dry skin behind the ear or inside the elbow.
- Clients are instructed not to wash the test area for 45minutes and to report any reaction such as redness, swelling, itching, or blistering.
- If a reaction occurs, the colouring service will not be carried out, and the client may be advised to seek medical advice.
3. Frequency of Testing
- A patch test is required for:
- All new colour clients.
- Existing clients who have not had a colour service within the last 6 months.
- When changing colour brands or formulations.
- If the client has had tattoos, henna, black henna, or permanent makeup since their last test.
- If the client reports a change in medical condition, allergies, or is taking new medication.
4. Record Keeping
- Results of all patch tests will be recorded on the client’s record card/management system.
- Clients must confirm verbally or in writing that they have had no adverse reaction.
- Records will be kept securely in line with GDPR.
5. Client Responsibility
- Clients are responsible for informing the salon of any skin reactions, medical conditions, allergies, or changes in health that may affect their suitability for chemical services.
- Clients who decline a patch test will not be offered colouring services.
Thank You for Your Understanding